Trust.salesforce.com is the place to go to check for any performance issues with your Salesforce server. Salesforce has a great reputation for transparence but who wants to manually go to the Salesforce Trust website to see if there are any issues. Wouldn’t it be nice to simply get an email alerting you when there is a problem with your server? This article will show you how to become aware of a problem as soon as it’s posted on trust.salesforce.com.

Salesforce Trust

To get started, let’s identify which Salesforce server your instance is on. Log into Salesforce and look at the browser’s URL.  If you don’t have a custom domain, the URL will look something like this:

salesforce-server-trust-url01

In this example, the server is na15. Remember this. If you do have a custom domain, like the picture below, the actual server name is not shown and we’ll need to search for the server name once we go to the next step.

salesforce-server-trust-url02

Let’s take a quick look of the Salesforce Trust site. On the home page, click on the Status menu. Here you will find a list of all the Salesforce servers. Look for your server and you’ll see its status.

If you’re using custom domain and don’t know your server name, then click on the server-name-questionmark at the top of the server list. Type in your custom domain and press “Find”. Your actual server instance will be displayed.

Now that we’ve seen the Trust site and know how to manually check the status, let’s look at how we can setup automated notifications. We’re going to use a website called If This Than That.

  • Click here to go the IFTTT website
  • Go through the signup process or sign in if you already have an account
  • Once you’ve completed that, type in the Search box “RSS Feed to Email”
  • Click on the Recipe that is displayed
    rss-feed-email
  • Go back to the trust.salesforce.com site, find your server in the list and click on it. This will take you to its detail page.
  • On the top right of the detail page, you’ll see an the rss-icon  icon; Click on it. This will display a page with a bunch of text. You don’t care about any of that but you do want to copy the URL.  It should look something like:
    salesforce-server-trust-url03
  • Go back to the IFTTT site, and paste/type the URL into “RSS Feed” field.
    rss-feed-url
  • Click the big Add button

 

That’s all there is to it. Sit back, relax and the next time your Salesforce server has a problem, you’ll get an email letting you know.

Terry Miller
Terry has spent over 20 years focused on business leadership and information technology. As an independent consultant, he enjoys working with a variety of customers to help them solve business problems using the Salesforce® platform. His ability to quickly identify bottlenecks and provide understandable solutions has gained him the trust of his customers. If you're looking for expert guidance on your next Salesforce® project, click here to contact Terry today.

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